- Limassol, Limassol District, Cyprus
- Mid
- Competitive salary.
- 3+ years
Provide high-quality B2B technical and functional support to clients in a fast-moving brokerage environment.
Responsibilities
- Provide high-quality B2B technical and functional support to clients.
- Own and investigate reported issues, resolving them where possible or escalating them with clear evidence and context.
- Use logs, SQL, system behaviour, and application-level analysis to isolate root causes and determine next steps.
- Diagnose issues involving MT4/MT5 environments, plugins, gateways, liquidity bridges, operating systems, and applications.
- Coordinate with clients, internal teams, and third parties, keeping stakeholders informed and driving issues through to resolution.
Requirements
- Nice to have: API integrations
- Nice to have: FIX protocol
- Nice to have: programming or scripting skills