- Bangalore, India
- On-site
- Staff
High-level advisory and technical enablement role focused on ensuring customers achieve maximum value and operational excellence from their investment in the Cortex platform.
Responsibilities
- Lead project kickoff sessions to identify customer objectives and develop prescriptive plans for ongoing technical working sessions.
- Provide expert guidance on platform configuration, health checks, and best practice reviews to optimize performance.
- Assist customers in operationalizing the product by establishing metrics, SLAs, and reporting tailored to their unique environments.
- Advise on advanced security features, such as threat hunting and automation, while identifying opportunities for new feature adoption to improve security workflows.
- Lead enablement sessions for admins, engineers, and analysts to drive proficiency in platform fundamentals and case management.