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Salesforce Tech Lead

ICONMA, LLC · Posted Nov 5, 2026

Respond to, triage, and resolve L2/L3 production incidents impacting Salesforce Service Cloud while meeting established SLAs.
Troubleshoot and resolve issues across Apex, Flows, Lightning Web Components (LWC), Aura components, and integrations using Salesforce debugging and monitoring tools.
Proactively monitor production health, performance, governor limits, integration queues, and batch processes to identify and mitigate potential risks.
Conduct root cause analysis for recurring incidents and implement permanent corrective actions to improve platform reliability and reduce ticket volume.
Support Service Cloud configuration, customization, user administration, data management, release activities, and change management processes.