IT Operations Technician responsible for receiving, triaging, and resolving IT support requests, performing system administration, and maintaining infrastructure for a multi-client environment.
- Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support.
- Perform systems administration work in Office 365, Active Directory and other line of business applications.
- Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.
- Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based).
- Contribute to internal knowledge bases, client education articles, and public release articles and research papers.
- Nice to have: managed services
- Nice to have: compliance frameworks
- Nice to have: CMMC
- Nice to have: DFARS
- Nice to have: NIST SP 800-171
