Authentication models jobs

Staff Customer Engineer

Aircall.io, Inc. · Posted Nov 6, 2026

Paris, Île-de-France, France
Senior
8+ years

Apply with RefersoAI Apply on careers page

Provide white-glove, deeply technical, and highly strategic support to Aircall's most valuable strategic and enterprise customers, driving value from day one.

Responsibilities

Own onboarding for large, high-complexity customers
Act as the day-to-day technical counterpart to Key Account Managers
Run quarterly and mid-cycle technical reviews for strategic accounts
Deploy and optimize advanced AI add-ons
Serve as the technical architect and owner for advanced configurations

Requirements

Nice to have: 8+ years of experience in Customer Engineering, Solutions Engineering, Technical Consulting, or Technical Account Management in SaaS
Nice to have: Strong background in complex implementations
Nice to have: Hands-on experience with APIs, integration design, low-code platforms
Nice to have: Prior hands-on experience designing, implementing, or supporting agentic AI workflows
Nice to have: Proven success supporting strategic accounts, renewals, and expansions

Skills

VoIP fundamentals APIs webhooks data flows

Staff Customer Engineer

Staff Customer Engineer

Compensation

Responsibilities

Requirements

Skills

Benefits

Staff Customer Engineer

Responsibilities

Requirements

Skills

Benefits