- Remote
- Remote
- Contract · Senior
- Competitive salary
- 3–5 years
Provide day‑to‑day Help Desk and end‑user support, including Tier 2 escalation, hardware/software troubleshooting, and deployment of enterprise technologies.
Responsibilities
- Provide day‑to‑day Help Desk and end‑user support
- Provide Tier 2 support and serve as an escalation resource
- Take ownership of technical issues and work proactively with users, other IT teams, and vendors
- Install, configure, maintain, troubleshoot, and support computers, mobile devices, peripherals, applications, and other company technology
- Support the deployment, configuration, management, maintenance, and lifecycle of end‑user technology using imaging, endpoint‑management, software‑deployment, remote‑support, and related technologies
Requirements
- Bachelor’s degree in Information Technology, Computer Science, a related field, relevant technical certifications, or equivalent practical experience