Automated calling workflows jobs

Configure and maintain contact-center capabilities, including call routing, queues, agent skills, business hours, and inbound and outbound call flows.
Design, build, and troubleshoot interactive voice response (IVR) flows, prompts, transfers, and customer self-service journeys.
Configure outbound dialers and automated calling workflows according to business requirements and applicable policies.
Deliver the contact-center side of Salesforce integrations, collaborating with Salesforce engineers on connectivity, interaction data, and the agent experience.
Provide production support, investigate service disruptions, coordinate with platform vendors, and contribute to root-cause analysis and preventive improvements.

Senior Contact Center Engineer

AgileEngine · Posted Nov 9, 2026

Configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment.

Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

Configure and maintain contact-center capabilities, including call routing, queues, agent skills, business hours, and inbound and outbound call flows.
Design, build, and troubleshoot interactive voice response (IVR) flows, prompts, transfers, and customer self-service journeys.
Configure outbound dialers and automated calling workflows according to business requirements and applicable policies.
Deliver the contact-center side of Salesforce integrations, collaborating with Salesforce engineers on connectivity, interaction data, and the agent experience.
Provide production support, investigate service disruptions, coordinate with platform vendors, and contribute to root-cause analysis and preventive improvements.