- Chennai, Tamil Nadu, India
- 5–10 years
Coordinate and execute recall programs and field service actions across regional and global markets, aligning launch strategies, managing repair documentation, and collaborating with cross‑functional teams to resolve technical roadblocks.
Responsibilities
- Coordinate and execute Field Service Actions (FSAs), recall programs, and service enhancements across regional and global markets.
- Align recall launch strategies with global engineering timing to ensure part readiness, swift documentation release, and minimal market rollout delays.
- Review technical repair procedures, bulletin updates, and dealer instructions to identify localized execution challenges.
- Collaborate with global field service engineering, global recall teams, parts supply & logistics, and local dealer operations to resolve technical roadblocks.
- Monitor recall completion rates, parts usage metrics, and issue resolution logs using internal OEM quality databases.
Requirements
- Bachelor's degree in Engineering (Automotive, Mechanical, Mechatronics, Electrical, or related discipline) or an equivalent accredited automotive technical qualification.