- Remote, United States
- Remote
- Full-time · Senior
- $41–$109 per hour
- 5+ years
Manage support tickets, identify and report bugs, and contribute to product developments in a remote Support Engineering role.
Compensation
The base salary range for this job is USD $41.25 - USD $109.43 /Hr.
Responsibilities
- Regularly troubleshoot and solve complex customer support tickets
- Progress assigned open tickets and assigned new tickets with timely, high-quality replies
- Effectively communicate technical and policy information to customers and internal stakeholders
- Follow up on open bugs and issues filed with Engineering
- Work proactively with customers on security- and revenue-impacting activities
Requirements
- Bachelor's Degree in any field
- Nice to have: experience handling billing inquiries
- Nice to have: subscription management
- Nice to have: invoice-based account support
- Nice to have: SaaS environment