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1–2 jobs· newest first

Customer Service Analyst - Oracle Health (evening shifts)New
Oracle · Bucharest, Romania
On-site
Customer Service Analyst 1-SupportNew
Oracle · Makati, Philippines
On-site · Full-time · Entry

+10K new in the last hour

Customer Service Analyst - Oracle Health (evening shifts)

Oracle · Posted Nov 9, 2026

Bucharest, Bucharest, Romania
On-site

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Provide frontline support to patients using the Oracle Health Patient Portal, handling inquiries via phone, ticketing, and electronic channels, performing basic technical troubleshooting and escalating complex issues.

Responsibilities

Respond to Oracle Health Patient Portal inquiries through phone, ticketing, and other supported electronic channels
Answer and place internal and external calls using the contact center solution
Create, manage, and resolve customer incidents and service requests accurately and within established service timelines
Perform basic technical troubleshooting, including gathering relevant information, using available troubleshooting tools, reviewing or capturing log files, leveraging knowledge articles, shadowing end users, and testing workflows
Clearly and accurately document customer-reported issues, troubleshooting and investigation activities, actions taken, and customer interactions

Skills

customer service communication basic application support technical troubleshooting phone support ticketing electronic channels Oracle Health applications Oracle Health Patient Portal contact center solution troubleshooting tools knowledge articles

Benefits

competitive benefits
flexible medical
life insurance
retirement options
volunteer programs

See full job description

Customer Service Analyst 1-Support

Oracle · Posted Nov 6, 2026

Makati, Cagayan Valley, Philippines
On-site
Full-time · Entry

Apply with RefersoAI Apply on careers page

Provide frontline support to patients using the Oracle Health Patient Portal, handling inquiries via phone, ticketing, and electronic channels.

Responsibilities

Respond to Oracle Health Patient Portal inquiries through phone, ticketing, and other supported electronic channels.
Answer and place internal and external calls using the contact center solution.
Create, manage, and resolve customer incidents and service requests accurately and within established service timelines.
Perform basic technical troubleshooting, including gathering relevant information, using available troubleshooting tools, reviewing or capturing log files, leveraging knowledge articles, shadowing end users, and testing workflows.
Clearly and accurately document customer‑reported issues, troubleshooting and investigation activities, actions taken, and customer interactions.

Skills

customer service communication basic application support technical troubleshooting Oracle Health applications Oracle Health Patient Portal

contact center solution

Benefits

flexible medical
life insurance
retirement options

See full job description