- London, England
- 1+ years
Provides technical support and customer service for Aderant products via telephone and internet, resolving issues and coordinating with product development.
Responsibilities
- Provides product and technical support to customers via telephone and/or Internet
- Serves as primary liaison between company and client
- Conveys customer feedback to product development staff
- Resolves clients' questions or problems over the telephone or Internet in areas of system configurations/setup, product functionality and bugs/enhancements
- Keeps customer informed of how and when issues are resolved
Requirements
- Bachelor's degree (preferred)