- Remote
- Remote
- 1+ years
The Social Service Specialist serves Centauri’s clients by working with client members/patients by phone to address and respond to identified needs related to Social Determinants of Health (SDOH) not otherwise provided by the clients and/or Best Benefits or Premium Assist Services.
Responsibilities
- Responds to calls from client’s members or patients requesting assistance with determining eligibility for benefits or access to community social services
- Engages members in standardized assessment to identify needs and eligibility for resources related to social determinates of health
- Researches benefits/community resources available to meet specific person’s needs
- Provides options of resources to member and with members input, assesses which resource(s) will be accessible to member
- Assists the member/patient in accessing identified resources which may include a warm transfer to the identified agency
Requirements
- High School Diploma or GED equivalent