Individual contributor drafting role in Global Utility division, preparing production and customer submittal drawings, managing backlog, and supporting continuous improvement.
Responsibilities
Review and interpret customer contract drawings, specifications, and order instructions
Process customer orders into accurate production and customer submittal drawings
Investigate and analyze design issues and determine required changes or corrections
Prepare sketches, drawings, and supporting documentation for manufacturing and internal teams
Interpret specifications and standards to ensure customer requirements are met
First point of contact for customers on the phone and in the store, responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
