- Bangalore, India
- On-site
- Staff
- 8+ years
Provide post‑sales technical support for Prisma SD‑WAN, troubleshooting complex networking issues and collaborating with Engineering and Product teams.
Responsibilities
- Provide post‑sales technical support for Prisma SD‑WAN via phone, email, and web
- Own and drive complex or high‑impact customer issues, including escalation scenarios, until resolution
- Troubleshoot networking issues across SD‑WAN environments, including routing behavior, tunnel stability, and traffic flow
- Investigate issues using logs, packet captures, and system‑level diagnostics
- Reproduce customer issues when needed and work with Engineering to validate and escalate defects
Requirements
- Nice to have: SD‑WAN platforms (Prisma SD‑WAN or similar)
- Nice to have: cloud networking (AWS, Azure)
- Nice to have: hybrid environments (on‑prem + cloud)
- Nice to have: basic scripting or automation
- Nice to have: cross‑functional team collaboration