- Hampshire, Illinois, United States
- On-site
- 4–6 years
Provide on‑site technical support for office and manufacturing floor users in northern Illinois.
Responsibilities
- Manage and resolve incident and service requests through Freshservice
- Provide walk‑up and on‑the‑floor support for office and plant users
- Troubleshoot software, operating system, and application issues
- Support and maintain desktop PCs, laptops, printers, shop floor devices, and AV systems
- Assist with hardware provisioning, replacements, and lifecycle management
Requirements
- Nice to have: manufacturing or warehouse environment experience
- Nice to have: shop floor IT equipment support
- Nice to have: ERP systems exposure