- Hybrid
- Full-time · Entry
- 0–2 years
Provides first-level support for Swagelok Sales and service centers (SSCs), sales associates, and internal support associates by maintaining enterprise distributor business applications and related business systems.
Responsibilities
- Serves as the first point of contact for SSCs, sales associates, and internal support associates regarding Swagelok applications and business systems.
- Responds promptly to service requests, communicates status throughout the call management process, and delivers consistent SSC support aligned with service expectations.
- Provides first-level application support by diagnosing straightforward incidents, resolving standard requests, and escalating complex issues through established support channels.
- Follow basic Information Technology processes, policies, and guidelines, along with basic understanding of transactional business processes, networking.
- Learn and apply knowledge of Sales operations and supply chain fundamentals to identify root causes, interpret needs, and recommend practical solutions to recurring issues.
Requirements
- Nice to have: basic to good understanding of Windows operating systems
- Nice to have: Microsoft 365 exchange
- Nice to have: SonicWall (Firewalls)
- Nice to have: administration tasks
- Nice to have: multi-site service operations