- Maumee, Ohio, United States
- Part-time
The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties.
Responsibilities
- Greet patients and visitors in a courteous, professional manner in person and over the phone.
- Register new patients and accurately update demographic, insurance, and billing information.
- Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
- Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
- Answer phones using proper etiquette; route calls and take messages as needed.
Requirements
- High school diploma or GED
- Nice to have: one year of customer service experience
- Nice to have: experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting
- Nice to have: experience with patient registration
- Nice to have: insurance verification