- Santa Clara, California, United States
- Competitive Compensation
- 3+ years
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks.
Responsibilities
- Provide support of incoming requests to the service desk via telephone, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Requirements
- College diploma or university degree in the field of Computer Science
- Nice to have: MSP Experience
- Nice to have: CompTIA A+
- Nice to have: Server+
- Nice to have: Network+