- Seattle, Washington, United States
- Full-time · Principal
- $141K–$212K per year
- 7+ years
The Principal Guest Experience Designer is the sole subject matter expert in guest experience design for an assigned enterprise portfolio at Alaska Airlines and Hawaiian Airlines, with shared accountability for a coherent guest experience across portfolios.
Compensation
$141,250-$211,900 / year
Responsibilities
- Define future-state experience architecture and long-term strategic design direction across end-to-end guest journeys, digital products, and channels
- Exercise considerable latitude and initiative to identify systemic guest-experience gaps spanning teams, technologies, or business areas, and lead strategic discovery when the problem, solution, or ownership is not yet defined
- Translate guest insight, business strategy, market shifts, and emerging capabilities into experience principles, future-state concepts, and recommendations to influence portfolio and roadmap decisions
- Lead experience direction for high-impact or transformative initiatives spanning multiple product teams or business areas, and create alignment around the intended end-to-end guest experience
- Establish frameworks and standards to help teams make consistent experience decisions while balancing guest, business, operational, and technology needs
Requirements
- Bachelor’s degree with a focus in industrial design, marketing, business, or related field, or an additional two years of relevant training/experience in lieu of this degree