Designated support engineer for AWS Unified Operations customers with mission-critical workloads, focusing on proactive incident prevention, resilience, observability, and providing technical reference expertise.
- Understand deep dive architecture, dependencies, and business priorities of critical client workloads.
- Conduct proactive reviews such as Critical Workload Reviews (CWR) and Operational Readiness Reviews (ORR).
- Continuously review AWS Incident Detection and Response (IDR) alarms.
- Lead technical context during critical incidents on bridge calls with Incident Management Engineers, Support Engineers, and TAMs.
- Conduct post-incident reviews.
- University degree in Computer Science, Engineering, Mathematics, or related discipline
- Nice to have: Technical support for clients experience
- Nice to have: AWS services experience
- Nice to have: AWS Professional or Specialty certifications
- Nice to have: AWS Well-Architected Framework
Technical Account ManagerNewAmazon · Arlington, US+1 more