- Manila, Philippines
- On-site
- Full-time
- ₱365–₱384 per year
- 3+ years
Provide world‑class customer support for high‑profile Coinbase customers across phone, messaging and email channels, troubleshooting and resolving issues while ensuring high standards and proactive customer engagement.
Compensation
Annual base salary range (excluding bonus): ₱364.61—₱383.80 PHP
Responsibilities
- Provide support for high‑profile customers across multiple channels
- Investigate, troubleshoot and resolve customer issues
- Use resources to meet high standards efficiently
- Be a trusted advisor and empathize with customers
- Take ownership and solve issues on first contact
Requirements
- Nice to have: experience at crypto exchanges
- Nice to have: financial services experience
- Nice to have: payments experience
- Nice to have: trading operations experience
- Nice to have: technical support experience