- Albuquerque, New Mexico, United States
- On-site
- Full-time · Mid
- 3+ years
Provide journeyman-level operational support for the DOI Shared Services Enterprise Data Center and Data Center Operations Center, including 24x7 monitoring, facilities and infrastructure operations, inventory, ticketing, access support, equipment installation, break/fix coordination, and documentation.
Responsibilities
- Perform 24x7x365 monitoring of ADC infrastructure, enterprise systems, and support systems using government-furnished tools.
- Monitor facilities systems including power, HVAC, humidity, UPS, fire systems, cameras, and access controls.
- Open, manage, and route incidents and operational tickets to the appropriate support groups.
- Escort visitors and vendors in secure areas and ensure compliance with visitor and security procedures.
- Install, uninstall, troubleshoot, and resolve power and network connections for servers and infrastructure equipment.
Requirements
- Associate’s degree, or equivalent combination of education and experience.
- Nice to have: relevant data center, infrastructure, or IT operations certifications
- Nice to have: government suitability or clearance