IT Support Representative
Talentoma · Posted Nov 7, 2026
- Remote, United States
- Remote
- Full-time · Entry
- $5K–$7K per month
- 0+ years
The IT Support Representative handles sign-in difficulties, software errors, and connection questions, helping users understand next steps and minimizing routine technical interruptions.
Compensation
Monthly Pay: $4,913 - $7,127 USD per month
Responsibilities
- Receive user questions through the ticket queue, calls, and emails, using an IT help desk such as ServiceNow to organize incoming requests.
- Clarify the affected application, error message, recent changes, and business impact before summarizing the problem and checking relevant troubleshooting guidance.
- Check request urgency against established support priorities, and keep users informed when an issue needs another team or a longer investigation.
- Explain approved password reset, authentication, and single sign-on steps.
- Guide users through basic application restarts, browser checks, and connection checks.
Requirements
- High school diploma or equivalent
- Nice to have: IT support
- Nice to have: service desk
- Nice to have: customer assistance experience