Product Support Specialist
Talentoma · Posted Nov 10, 2026
- Remote, United States
- Remote
- Full-time
- $5K–$7K per month
- 1–2 years
Product Support Specialist
Compensation
Monthly Pay: $5,127 - $7,191 USD per month
Responsibilities
- Review incoming product support tickets and customer emails, identify the affected feature, and organize requests by urgency, customer impact, and existing support guidance.
- Confirm the customer's reported symptoms, product version, browser, and recent actions before choosing an appropriate troubleshooting path from approved product support resources.
- Record customer context and interaction history in a CRM such as HubSpot, keeping entries factual, relevant, and useful for the next support contact.
- Manage ticket status and troubleshooting notes in a support platform such as Zendesk, linking related requests and recording each action taken throughout the investigation.
- Reproduce reported problems using approved test environments and stepwise checks of browser settings, product preferences, and installation steps without changing customer settings unnecessarily.
Requirements
- High school diploma or equivalent
- Nice to have: 1-2 years of product support experience