- Remote, India
- Remote
Manage end-to-end coordination of Missing Information follow-ups for background verification cases.
Responsibilities
- Manage centralized MI follow-ups to support timely case progression and prevent verification delays.
- Action MI requests raised by Scoping and Delivery teams in a prompt, organized, and efficient manner.
- Liaise directly with candidates or clients via email, phone, and chat to gather missing or incomplete documentation and information.
- Track, monitor, and resolve active MI cases within defined service level agreements (SLAs).
- Ensure clear and responsive communication across all channels, maintaining professionalism and accuracy at every interaction.
Requirements
- Nice to have: background in HR services
- Nice to have: background verification
- Nice to have: recruitment support
- Nice to have: familiarity with MI, CDE, background check processes