- Umhlanga, KwaZulu-Natal, South Africa
- 3+ years
Customer Experience Agent handling multi‑channel support for The Faculty’s products and services.
Responsibilities
- Handle inbound and outbound customer interactions via voice, email, and chat
- Manage and resolve cases
- Accurately capture and update customer information in internal systems
- Provide clear, empathetic, and compliant communication to customers
- Meet daily productivity targets while maintaining high‑quality standards