Provide first‑line telephone technical support for Q2’s Risk & Fraud Management Software Solutions, troubleshooting and resolving customer issues while documenting interactions and escalating as needed.
Responsibilities
Provide first‑line telephone technical support
Troubleshoot and resolve basic customer problems
Accurately record, categorize, and document all customer interactions using a case tracking system
Establish case priorities and provide regular updates on open issues
De‑escalate customer concerns and manage expectations
Requirements
Bachelor’s degree in a relevant field or equivalent experience
Provides administrative legal support to attorneys in health‑care regulatory matters.
Compensation
Salary: $34,760.00 Annually
Responsibilities
Prepares materials for health care disciplinary cases for presentation before probable cause panels, formal litigation before the Division of Administrative Hearings, and final disposition before Boards and Councils
Maintains electronic case files and ensures completeness
Updates computer case management system and provides caseload reports
Communicates with respondents, counsel, witnesses, and public
Drafts, edits, and prepares routine correspondence
REGULATORY SPECIALIST II (Legal Assistant)State of Florida · Tallahassee, US
ParalegalContact Government Services, LLC · Washington, US