- Wellesley, Massachusetts, United States
- On-site
- Contract · Entry
Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center. The Practice Assistant provides essential administrative support and patient care assistance in a specialty medical practice.
Responsibilities
- Answers, screens and processes a high volume of calls in a professional manner
- Utilizes and adheres to the phone scripts and guidelines for triaging calls
- Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed
- Utilizes centralized scheduling system and software applications to schedule appointments
- Verifies and updates patients' demographic information and transfers to registration for update as needed
Requirements
- High School diploma or GED
- Nice to have: Associate's degree