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Business Analyst - Customer Complaints Transformation

Delta Capita · Posted Nov 6, 2026

London, Greater London, United Kingdom
Hybrid
Contract · Mid

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Support a large-scale regulatory remediation and customer complaints transformation programme, covering change analysis, requirements definition, process improvement, and business adoption.

Responsibilities

Analyse current-state processes, systems, and operating models to identify gaps, inefficiencies, and improvement opportunities
Define future-state processes, workflows, and business rules aligned to project outcomes
Support change impact assessments, readiness activities, and business adoption planning
Facilitate workshops, interviews, and sessions to gather insights and drive shared understanding
Capture and validate business requirements, user stories, acceptance criteria, and non-functional needs

Requirements

Nice to have: Customer Complaints
Nice to have: Regulatory Remediation
Nice to have: Conduct-focused programmes

Skills

Business Analyst Change Analysis Requirements Definition Process Improvement Stakeholder Management

Project Controls Specialist II or Sr Project Controls Specialist

Project Controls Specialist II or Sr Project Controls Specialist

Responsibilities

Requirements

Skills

Business Analyst - Customer Complaints Transformation

Responsibilities

Requirements

Skills

Benefits

Change analysis jobs

Responsibilities

Requirements

Skills

Responsibilities

Requirements

Skills

Benefits