Referso Jobs

Senior Quality Evaluator

CNX · Posted Nov 5, 2026

Open

Remote, Philippines
Remote
Full-time

Apply with Referso

Senior Quality Evaluator

CNX · Posted Nov 5, 2026

Open

Remote, Philippines
Remote
Full-time

Apply with Referso

Senior Quality Evaluator

CNX · Posted Nov 5, 2026

Open

Remote, Philippines
Remote
Full-time · Senior

Apply with RefersoAI Apply on careers page

Senior Quality Evaluator responsible for monitoring and evaluating inbound and outbound calls, emails, and chat for quality compliance.

Responsibilities

Monitors and evaluates inbound and outbound calls, emails, and chat for accuracy and adherence to quality standards
Assists in assessing quality standards and provides insights to improve program performance
Participates in calibration and call listening sessions to ensure scoring consistency
Conducts internal quality audits to improve contact quality and recommend changes
Maintains program knowledge base and understands client products and services

Skills

call monitoring email evaluation chat evaluation quality standards calibration audit process improvement

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Senior Quality Evaluator

CNX · Posted Nov 5, 2026

Open

Remote, Philippines
Remote
Full-time · Senior

Apply with RefersoAI Apply on careers page

Responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards, providing insights for program improvement.

Responsibilities

Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
Meet departmental productivity requirements and report results of evaluations to Business stakeholders
Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency
Participate in internal quality audits to determine process control and efficiencies and recommend changes
Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies

Skills

Quality monitoring Call evaluation Email evaluation Chat evaluation Quality auditing

See full job description

Chat evaluation jobs

Responsibilities

Skills

Responsibilities

Skills

Responsibilities

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