A fully remote support role handling financial services inquiries regarding deposit accounts, digital banking, and transfers for customers in Indiana.
Monthly Pay: $3,533 - $4,962 USD per month
- Receive customer inquiries through assigned service queues, emails, and calls, identifying whether each question concerns deposit accounts, digital banking, debit cards, or transfers.
- Complete established customer verification steps before discussing account information, and keep conversations focused on the information needed to address the inquiry.
- Review available account activity and service history, checking transaction dates, displayed transfer status, and prior contacts before explaining what the information shows.
- Explain checking and savings account features, routine service fees, and online or mobile banking navigation using approved reference materials and plain language.
- Answer routine questions about ACH payments and debit card activity, distinguishing pending activity from completed transactions without promising when funds will become available.
- High school diploma or equivalent
