- Bogota, DC, Colombia
- On-site
- 1–2 years
What success looks like in this role:
Responsibilities
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
- Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Requirements
- High School Diploma or GED required
- May require technical certification or Associate Degree