- Remote, Canada
- Remote
- Full-time
- CA$89K–CA$139K per year
- 5+ years
Supports independent financial advisors as a trusted advisor-facing resource for escalated technology issues, guidance on Manulife technologies, and coordination with internal support teams.
Compensation
Base salary range is expected to be between $88,800.00 CAD - $138,800.00 CAD
Responsibilities
- Support advisors with escalated technology issues by assessing situations, coordinating the appropriate internal support, and guiding issues through resolution.
- Provide direct assistance for technology issues that can be resolved within the role’s scope and capability.
- Act as a liaison between advisors and internal support teams to move issues forward, reduce business disruption, and communicate recurring advisor pain points.
- Help advisors understand, adopt, and effectively use Manulife technologies, services, approved workflows, and support resources.
- Deliver tailored 1:1 coaching and develop advisor-facing job aids and guidance materials for users with varying levels of technical comfort.
Requirements
- Post-secondary education in a related field or equivalent practical experience
- Nice to have: financial services
- Nice to have: customer service mindset