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1–1 jobs· newest first

Customer Experience Strategist - Remedy EdgeNew
Adelphi Group · London, United Kingdom

+10K new in the last hour

Customer Experience Strategist - Remedy Edge

Adelphi Group · Posted Nov 9, 2026

London, England, United Kingdom

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Customer Experience Strategist

Responsibilities

Develop customer journeys and experience strategies
Identify customer needs, behaviours, barriers and opportunities
Create journey maps, service blueprints and future-state experiences
Help design new services, tools and digital experiences
Develop UX principles, information architecture and user flows

Requirements

Nice to have: AI-enabled Prototyping

Skills

Experience Strategy CX Service Design UX Strategy Digital Product Digital Transformation Customer Research Journey Mapping UX Principles

Information Architecture

Client-facing Strategy

Collaboration with Design and Technology Teams

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