- Seattle, Washington, United States
- On-site
- Full-time · Senior
- $168K–$227K per year
- 5+ years
Lead the engineering team building the Network Control Center (NCC), an AI-native system that transforms Amazon’s global Customer Service network through continuous observability, autonomous incident response, and intelligent customer recovery.
Compensation
USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually
Responsibilities
- Lead the design, architecture, and delivery of an AI-native observability and incident management service
- Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers
- Architect real-time signal detection and observability systems that continuously monitor network health
- Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes
- Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows
Requirements
- Bachelor's degree in computer science
- Nice to have: full software development life cycle
- Nice to have: coding standards
- Nice to have: code reviews
- Nice to have: source control management