- Pasay, Philippines
- 3+ years
Analyst, Technical Service Experience
Responsibilities
- Support the execution of service strategies and operational improvements established by leadership
- Investigate and troubleshoot technical issues involving Visa products, applications, integrations, and services using available diagnostic tools, system logs, and technical documentation
- Support the investigation, escalation, and resolution of technical issues, working with relevant teams to identify potential root causes, assess impact, and facilitate appropriate corrective actions
- Analyze application behavior, transaction flows, system responses, and available technical evidence to identify potential issues, patterns, and opportunities for improvement
- Collaborate with Product, Engineering, Operations, and other technical support teams to investigate issues, coordinate escalations, and support effective resolution
Requirements
- Bachelor's degree in Business, Finance, Technology, or a related discipline, or equivalent relevant professional experience
- Nice to have: payment technologies
- Nice to have: financial services platforms
- Nice to have: enterprise applications
- Nice to have: APIs