- Munich, Bavaria, Germany
Support the deployment and operation of Sungrow residential and C&I solutions across European markets, focusing on third‑party EMS/VPP integrations, product whitelisting and accreditation.
Responsibilities
- Take ownership of technical troubleshooting for Sungrow residential and C&I systems integrated with third‑party EMS, VPP and software platforms.
- Analyze integration issues involving Modbus communication, APIs, cloud‑to‑cloud APIs, communication architecture, device control and system configuration.
- Work directly with customers, EMS/VPP partners and internal technical teams to reproduce, analyze and resolve integration problems.
- Coordinate complex troubleshooting cases with Sungrow HQ Product, R&D and Solution teams in China, providing clear technical information and following issues through to resolution.
- Support the creation and improvement of troubleshooting procedures, integration guidelines, FAQs and technical knowledge based on lessons learned from real cases.
Requirements
- Bachelor's or Master's degree in Electrical Engineering, Automation, Computer Engineering, Renewable Energy, Energy Engineering, or another relevant technical field.
- Nice to have: German language
- Nice to have: additional European languages