- Mexico City, Mexico City, Mexico
- 5+ years
Technical Consulting Engineer
Responsibilities
- Independently handle complex customer issues by building detailed lab setups to duplicate problems and submitting precise bug reports and critical issues to Engineering
- Build and maintain strong customer relationships, taking full ownership of their success and providing guidance on enhancement solutions
- Develop scripts and documentation to build intellectual capital and use AI-assisted automation tools to increase the speed and quality of issue resolution
Requirements
- Bachelor’s degree
- Master’s degree
- Nice to have: Webex Contact Center
- Nice to have: Cisco Unified Contact Center Express
- Nice to have: Cisco Unified Contact Center Enterprise