- Remote, United States
- Remote
- Full-time · Entry
- $25–$27 per hour
- 1–2 years
Provide front‑line support for client assessments, troubleshooting issues, and ensuring customer success in a fully remote environment.
Compensation
$25-$27/hr Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits.
Responsibilities
- Support execution of client assessment deliverables such as reporting, configurations, scheduling, and related details
- Troubleshoot issues reported by clients, internal teams, and Synack Red Team members
- Monitor support queues and ensure timely resolution to inquiries and issues
- Monitor service level objectives across a vast client portfolio and make timely decisions to influence successful assessment
- Escalate issues and partner with technical teams for resolution