- Birmingham, England, United Kingdom
Manage technical incidents, act as single point of contact, coordinate with engineering, MIM, and Customer Success, reduce repeat failures, and manage cloud cost of goods sold.
Responsibilities
- Act as technical SPOC during priority incidents
- Engage engineering owners quickly
- Work alongside Major Incident Manager
- Provide accurate technical updates to Customer Success
- Escalate through agreed routes
Requirements
- Nice to have: FinOps experience or certification
- Nice to have: ITIL 4 certification
- Nice to have: cloud certifications (AWS Solutions Architect, Azure Administrator or Architect)
- Nice to have: experience with CMDB and service mapping
- Nice to have: experience across multiple sectors or product lines