- Maidenhead, England, United Kingdom
Lead incident and production response operations across Product & Technology, improving incident management, response effectiveness, and operational resilience.
Responsibilities
- Own and continuously improve the Product & Technology incident management framework, including major incident response, escalation and post-incident learning.
- Drive improvements to the effectiveness and maturity of RWS's 24/7 production response capability.
- Establish clear incident roles, escalation paths, response expectations and measures of performance.
- Work closely with Production Engineers and product engineering teams to improve production readiness, runbooks and response capability.
- Partner with SRE to improve alerting, observability, reliability practices and the operational usefulness of telemetry.