- Mexico City, Mexico City, Mexico
- Hybrid
- Full-time
- 5+ years
Provide 24x7x365 technical support for MongoDB customers, diagnosing and resolving complex database ecosystem issues.
Responsibilities
- Diagnose problems across application, database, network, storage and infrastructure layers using logs, metrics, traces, query plans and other diagnostic evidence
- Advise customers on data architecture, query performance, and practical ways to meet performance and cost goals
- Communicate trade-offs clearly to engineers and stakeholders
- Bring customer feedback and product gaps to Product and Engineering
- Guide customer migrations and onboarding
Requirements
- Nice to have: pre-sales
- Nice to have: consulting engineering
- Nice to have: customer-facing engineering