- Remote, United States
- Remote
- Full-time · Senior
- $41–$109 per hour
- 5+ years
Manage support tickets, identify and report bugs, and contribute to innovative product developments.
Compensation
The base salary range for this job is USD $41.25 - USD $109.43 /Hr.
Responsibilities
- Troubleshoot tickets of varying complexity
- Provide real-time customer support via phone and chat
- Communicate technical information to customers and internal stakeholders
- Coordinate upgrades and ensure smooth installation
- Manage urgent customer outages during business hours
Requirements
- Bachelor's degree in computer science or related field
- Nice to have: proficiency in using and troubleshooting Git, GitHub or similar version control systems
- Nice to have: strong understanding of software development workflows and tools
- Nice to have: experience performing Linux system administration
- Nice to have: experience with common tools like Docker, systemd, openssl