- Harrisburg, Pennsylvania, United States
- On-site
- Manager
- 10+ years
Provide strategic leadership and oversight for real estate and small business servicing and funding operations, ensuring timely, accurate, compliant, and member-focused execution across the post-closing lifecycle for residential and small business.
Responsibilities
- Provide strategic leadership and oversight for real estate and small business servicing and funding operations
- Direct and optimize key functions including loan boarding, funding, payment processing, escrow administration, insurance loss drafts, collateral and document control, payoff processing, lien satisfaction, and servicing maintenance
- Establish departmental goals, service standards, controls, and performance metrics; analyze trends and operational results to identify risks, improve quality, and increase efficiency and scalability
- Partner with compliance, legal, audit, risk, secondary marketing, finance, and technology teams to implement regulatory, investor, and system changes while maintaining a strong control environment
- Lead, coach, and develop managers and staff; oversee workforce planning, succession planning, change management, and employee engagement to build a high-performing team
Requirements
- Bachelor's
- Master's
- Nice to have: Certified Mortgage Banker - CMB