Software Support Agent
Talentoma · Posted Nov 10, 2026
- Remote, United States
- Remote
- Full-time · Entry
- $5K–$7K per month
- 0+ years
Login difficulties, software error messages, browser issues, and questions about application settings make up the daily work. The Software Support Agent helps users restore normal access and understand software features through clear, step-by-step assistance.
Compensation
Monthly Pay: $5,416 - $7,283 USD per month
Responsibilities
- Receive software support requests through an assigned ticket queue and email, using a support platform such as Freshdesk to organize incoming questions and updates.
- Confirm the affected application, device operating system, browser version, error message, and business impact before selecting the appropriate troubleshooting steps for each request.
- Review existing ticket history and approved support articles to understand previous attempts, avoid repeated instructions, and identify known issues affecting the reported software behavior.
- Guide users through approved account access steps, browser checks, application settings, and basic software installation checks without requesting passwords or other sensitive credentials.
- Reproduce reported problems when possible using approved test procedures, distinguishing user setup questions from recurring application errors that need further technical investigation.
Requirements
- High school diploma or equivalent
- Nice to have: related software support
- Nice to have: help desk
- Nice to have: customer assistance experience