- New York, New York, United States
- Hybrid
- Full-time · Senior
- $125K–$225K per year
- 6+ years
Lead the client experience product strategy, roadmap, and outcomes for a non-clinical behavioral health platform.
Compensation
The total target base compensation for this role will be between $125,000 and $225,000 per year at the commencement of employment.
Responsibilities
- Own the product strategy, roadmap, and outcomes for the non-clinical client experience, from intake through aftercare
- Lead a cross-functional pod (engineering, design, and vendor partners), setting priorities and holding a high bar for what ships
- Partner with CX, Care Experience, Discharge/Care Navigation, Health Information Management, Clinical, and RCM leaders to find friction and turn it into product solutions with measurable impact
- Define and track success metrics (client and parent NPS, care delivery cost per session, DAUs, % of work automated, quality SLAs), and use data and client feedback to guide trade-offs
- Evaluate and manage AI and communications vendors, including build-vs-buy decisions, evals, and performance accountability
Requirements
- Nice to have: healthcare
- Nice to have: behavioral health
- Nice to have: regulated-industry experience