Senior Service Designer
Government of Singapore – Public Service (Careers@Gov) · Posted Nov 13, 2026
- Singapore, Singapore
- Senior
- 8–10 years
Lead and shape end-to-end service journeys across multiple products for TradeNet, Singapore’s key trade platform.
Responsibilities
- Own end-to-end service design initiatives across one or more products
- Map and maintain a systems-level view of service journeys that span front-stage user interactions and back-stage operational, policy, and system processes
- Lead deep discovery efforts (interviews, operational deep-dives, workshops) to uncover root causes, systemic gaps, and long-term opportunities
- Synthesise insights into clear service recommendations that influence roadmap decisions, trade-offs, and delivery priorities
- Develop and evolve key artefacts such as journey maps, service blueprints, and ecosystem models to guide both tactical delivery and long-term transformation
Requirements
- Bachelor’s or Master’s degree in Service Design, Human-Centred Design, or related field (or equivalent experience)