- Entry
Entry level process executive focused on call center data entry, reporting, and quality assurance using MS Excel and Salesforce PRM.
Responsibilities
- Answer inbound PAP calls from patients and HCPs
- Verify caller identity and capture required information
- Make outbound calls for missing information and patient call-backs
- Enter and update patient records in Salesforce PRM
- Process incoming applications and documents into the CRM
Requirements
- Nice to have: MOS Excel Associate certification