- Bangalore, India
- Senior
- 6+ years
Provide L2/L3 remote technical support to global Philips PerformanceBridge and Advanced Visualization customers, troubleshoot complex software, hardware, OS, database, network and integration issues, perform remote upgrades, configuration changes, health checks, and security patching, monitor system health, diagnose and resolve customer issues, collaborate with engineering and global support teams, document findings, support knowledge sharing, and maintain customer-first mindset.
Provide L2/L3 remote technical support to global customers for Philips PerformanceBridge and Advanced Visualization solutions, troubleshoot complex software, hardware, OS, database, network and integration issues, perform remote upgrades, configuration changes, health checks, and operating system security patching, monitor system health, diagnose and resolve customer issues, collaborate with engineering and global support teams, document findings, support knowledge sharing, and maintain a strong customer-first mindset.
Provide hardware-focused support for Motive devices, troubleshoot installation and connectivity issues, and assist in RMA processes.
$20—$27 USD