Consumer lending knowledge jobs

Team Lead, Collections

Jobgether · Posted Nov 9, 2026

Remote, Canada
Remote
Full-time · Manager
CA$68K–CA$85K per year
2+ years

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Lead a frontline collections team within a fast-growing financial services environment, overseeing specialists managing delinquent credit card and retail banking accounts while balancing recovery performance with fair, empathetic client experiences.

Compensation

Competitive annual base salary ranging from CAD $68,000 to CAD $85,000.

Responsibilities

Manage daily collection queues and outreach activities across delinquency stages
Monitor delinquency trends across credit card and retail banking portfolios
Handle escalated and complex cases involving financial hardship, settlement exceptions, disputes, insolvencies, consumer proposals, bankruptcies, and client complaints
Oversee external collection agency partners, coordinating daily workflow handoffs, escalations, training, and quality assurance
Analyze queue-level and delinquency-bucket data to identify emerging roll-rate trends, investigate root causes, and recommend operational improvements

Requirements

Nice to have: French proficiency
Nice to have: English proficiency

Skills

Consumer lending knowledge Delinquency management Canadian collection regulations

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Team Lead, Collections

Compensation

Responsibilities

Requirements

Skills

Benefits